A mystery/secret shopping program is one that helps companies find any profit leaks, employee-related issues, or problems that might affect profitability, customer satisfaction, or legal compliance. Mystery shoppers visit retail clients, like a restaurant, bar, or store, or a residential facility, like an assisted living facility or
Read more →I’ve been in mystery shopping for more than 10 years. I’ve owned Measure Consumer Perspectives (affectionately called MeasureCP), a mystery/secret shopping service, for several years, and I’ve been proud to attach my name to the company. That’s because mystery shopping is actually quite interesting. I have a
Read more →Image by WanderingtheWorld (www.LostManProject.com) via Flickr Mystery shopping is an invaluable tool to businesses that want to increase their sales, plug profit holes, and see what areas they need to improve. Many of our customers have questions about how they can prepare for a mystery shop before
Read more →Where does Measure Consumer Perspectives mystery shop? We are a mystery shopping provider, and we are headquartered in Kentucky. Of course this means we can and do mystery shop in Kentucky. We provide secret shopping programs for businesses all across the state of Kentucky. Our Kentucky mystery
Read more →Image via Wikipedia I am always reading up on what constitutes good and bad customer service. I also have been seeing more and more articles regarding bad customer behavior. It’s led me to the Chicken and Egg argument, which came first? Did customers behaving badly lead to
Read more →Image via Wikipedia Even though it is 4 days past Mother’s Day, I’ve been reading my fair share about Mother’s Day Momma Dramas. There were three articles that stood out the most. The first two stories relate to two awful experiences with FTD…Not delivering the flowers for
Read more →Simply, mystery shopping editors are employed or contracted by mystery shopping providers. These editors oversee the quality control process, and are the final leg of a journey that a mystery shop takes. Our editors’ responsibilities are as follows: Edit the mystery shop for spelling and grammatical errors
Read more →Giving our clients an accurate mystery shopping report is important to their business and their mystery/secret shopping program, so we need to make sure we choose the best mystery shoppers possible. Image by redjar via Flickr We select shoppers based mainly on their past experience with us,
Read more →We ran across this blog post online by Rachel Carpenter, from VroomVroomVroom.com.au, and loved it! Rachel is an employee at Vroom Vroom, which is a rental car service in Australia. Reposted with her permission. Wanted: Dead or Alive Customer Service Reward My Business As I stood in
Read more →As Measure Consumer Perspectives gets ready to sponsor Undercover Essential’s Video Mystery Shopping Certification in our home offices tomorrow, we wanted to post the adventures of one of the nation’s top video mystery shoppers. The following comes from C.R., and details how she got involved in video
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