We always like hearing about our client success stories. It just gives us a warm feeling all over, and lets us know we’re doing a good job with our mystery/secret shopping program. (But we especially like the warm feeling.) We have a gas station client that, when
Read more →There are a great number of things that a mystery/secret shopper might evaluate when it comes to health care facilities. In addition to traditional things like customer service and brand protection, there is a significant number of care issues that can be evaluated in a doctor’s office,
Read more →Brand Auditing is a form of mystery shopping, but the criteria can be quite different from other mystery shopping experiences. Let’s use the example of a fast food company that has 5000 locations, and spends $5 million a month with ad agencies and printing firms for marketing
Read more →Image by Getty Images via @daylife We uncover tens of thousands of dollars in mystery shopper fraud every year. One year, we recovered $30,000 in fees paid, or payable, to a fraudulent mystery/secret shopper ring. Occasionally, embarrassingly, it even happens to us. We debated whether to tell
Read more →Image by sandy kemsley via Flickr We provide extensive reports to our mystery/secret shopping clients. Reports that tell them which employees are performing well in their businesses, which ones are doing poorly, where their profit leaks are, and what their strengths are. We use a reporting platform
Read more →My worst customer service experience happened recently when I bought a round, 10-foot, solid wood, vintage Herman Miller table from eBay. It normally retails for $2,000-3,000, but I was able to get it for a lot less. The sale was contingent on my picking up the table,
Read more →As a mystery shopping service provider, I know what makes great customer service for a restaurant or retail shop. And I’ve had the most awesome customer service experience at a Chinese restaurant in a little neighborhood by our house. It’s called the Tea Station Chinese Bistro. It
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