- Image by Getty Images via @daylife
We often get asked, “What makes a great mystery shopper?” or “Why am I not getting selected to do mystery shops?” If you have proven to be a great mystery shopper for us, chances are you have these qualities:
1) Dependability
Dependability is, hands-down, the number one most important quality we seek in a mystery shopper. It is paramount for our success in the delivery of quality services to our clients. Simply put, we’re looking for people to show up and do the assignment they say they are going to do.
The most surefire way to get a black mark on your record? Accept your first shop and then come to us at deadline and tell us a typical excuse: You had a family emergency. Your car died. Your child was sick. Trust us, we’ve heard them a million times. It may sound harsh, but mystery shopping is a very high-casualty industry in that way, because we really need someone who will get the job done.
2) Be Alert
When a mystery shopper submits their shop, we don’t want to know simply if the service was “good” or “bad.” Tell us in as much detail as possible what happened to make it good or bad. That means really paying attention and being aware from the second you walk in the door. No cell phones, no friends in tow, nothing to keep you from the task at hand.
3) Be Detail-Oriented
In addition to being alert, you also have to tell us the details of your mystery shop. The more you can tell us about the nuances of your experience, the better picture it paints for us, and in turn, our clients.
4) Leave Judgement Out (unless you’ve been asked for it)
None of us like to have a bad experience in a store or restaurant, even if we’re getting paid to be there. However, we’re gathering the facts here, not your opinion. We’re not interested in what you think an employee should have done. Rather, what did they do?
5) Independent
Here at MeasureCP, we try to make instructions for our mystery shoppers as precise and clear as possible. We are scheduling a lot of shops on a daily basis, so if you call the office four or five times to see what needs to be done on a shop, it leaves a bad taste in our mouths. We really cherish mystery shoppers who don’t need a lot of handholding. If you consistently can’t deduce what needs to be done on the instructions, we might not be the best fit for you.
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