I know this is a blog generally reserved for mystery shop talk, but let’s discuss Twitter for a moment, shall we? The Internet has really complicated the way we deliver customer service and interact with our customers. I would argue that it’s both brought us closer to
Read more →Blankets. Pacifiers. Cribs. High chairs. Tiny bowls and tiny spoons. Stuffed animals. …All lined up in perfect rows, glimmering in the sunlight of your big picture windows. Either you’re running the prettiest day care center ever, or you’ve got a baby store on your hands. On one
Read more →These days, with everyone and their mother — literally — wielding digital SLRs or iPhones all tricked out with photo editors and Instagram, you can’t just put up a backdrop and tell people to put a fist under their chins for that perfect shot. Everybody can be
Read more →Businesses can’t afford to ignore or drop the ball with their female potential customers. The numbers don’t lie: According to she-conomy.com, women spend more than $5 trillion every year — that’s more than half the gross domestic product. Women, according to this site, account for 85 percent
Read more →Congratulations! You’ve entered the world of online retailing — there’s great success to be found here. But they don’t call it the World WIDE Web for nothing, though. There’s so much competition out there for your consumer’s e-retail dollars! It’s easy for people to compare prices online
Read more →Good, old-fashioned customer service really goes a long way — especially for a harried mother, who can feel very isolated in their thankless, unpaid full-time jobs. Even if you’re just taking the time to ask how everything’s going for her while she’s shopping in your baby store.
Read more →Did you know that in New Jersey and Oregon, customers can only opt for full service or mini service at the gas station? They can’t even pump their own gas — and in many cases, they’ll be fined if they so much as try. These two states
Read more →Several weeks ago, I went to a Chili’s restaurant for dinner. After I sat down, before I’d even had my chips and salsa, I noticed a little touch tablet computer on the table. This is a new thing at Chili’s: This nifty little device lets you order
Read more →People are always asking me what’s next in the world of customer feedback. With entire websites dedicated to the latest and greatest general technology, it’s understandable to want to know about the upcoming technologies that could help your business. To arrive at the answer of what’s next,
Read more →Ah, the power of the Internet! It’s amazing how reading one thing can spark a tangent that inspires an entire blog post. I read an article the other day about sustainability and hygiene in the workplace , and it got me thinking about bathrooms. The title of
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