We provide apartment mystery shopping for the multi-family dwelling and apartment industry. Measure sends our mystery shoppers into properties posing as potential residents, beginning with a pre-call to the property to evaluate the staff’s knowledge, apptitude and sales efforts. During this pre-call, the shopper will note actions such as friendliness, offers to visit the property or to make an appointment, and the collection of the caller’s contact information.
During an on-site visit, the shopper will evaluate all requested experiences including the introduction, tour, property cleanliness, and staff ability to explain lease terms.
Post-visit concerns such as follow-up calls can also be monitored.
We offer four levels of our apartment mystery shopping service: traditional mystery shops, audio-recorded mystery shops, audio-recorded phone calls, and video-recorded mystery shops.
Fair Housing Compliance
Mystery shoppers from Measure can also evaluate the property for Fair Housing Compliance.
Resident Satisfaction Surveys
Wondering how your staff and property are living up to your residents’ standards? Measure CP offers a move-in survey, 30-day move-in survey, maintenance surveys, and 90-day lease-up surveys. Each of these monitor the satisfaction of your current residents, and are offered via text/sms surveys, web surveys, or phone surveys.
Other Industries Served:
Measure Evaluates
- Response time of staff on the property
- Signage on property
- Tour evaluation: cleanliness and aesthetics
- Staff friendliness
- Effort of staff to close a sale
- Pre-call success
- Post-visit follow-up
Training
We also offer on-site, telephone, and boot camp training services.
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