We provide mystery shopping for the assisted living, retirement home and senior living industries. Measure sends our mystery shoppers into properties posing as potential residents or caretakers of potential residents. We often begin with a pre-call to the facility to evaluate the staff’s knowledge, apptitude and sales efforts. During this pre-call, the shopper will note actions such as friendliness, compassion, general medical familiarity, offers to visit the property or to make an appointment, and the collection of the caller’s contact information.
During an on-site visit, the shopper will evaluate all requested experiences including the introduction, tour, property cleanliness, and staff ability to explain application and financial terms. An important element in the senior housing industry is the patient’s needs analysis to determine correct placement in appropriate facilities. Insurance, as well as financial planning should be discussed; both items which the shopper will take note of.
Post-visit concerns such as follow-up calls are also be monitored.
We offer four levels of our mystery shopping service: traditional mystery shops, audio-recorded mystery shops, audio-recorded phone calls, and video-recorded mystery shops.
Customer Satisfaction Surveys
Wondering how your staff and property are living up to your residents’ and residents’ family members’ standards? Measure offers a move-in survey, 30-day move-in survey, maintenance surveys, and care surveys. Each of these monitor the satisfaction of your current residents, and are offered via text/sms surveys, web surveys, or phone surveys.
Other Industries Served:
Measure Evaluates
- Response time of staff on the property
- Signage on property
- Tour evaluation: cleanliness, aesthetics, smell, comfort level, engagement of staff with residents
- Staff friendliness
- Effort of staff to correctly place the resident in the appropriate facility (needs analysis)
- Application support: insurance through financial planning
- Medical condition familiarity and associated required care
- Pre-call success
- Post-call follow-up
Training
We also offer onsite, telephone, and bootcamp training services.
Schedule my company’s FREE mystery shop.
Click here to get started today!
