Customer complaints and employee antics via social media can directly affect a brand's reputation.
Measure has taken customer feedback to a new level. Our Online Reputation Monitoring (ORM) division monitors the internet for dialogue regarding our client's brands. Through this program, our clients are able to observe what their customers are saying, engage those customers in a service oriented dialogue, and watch for other red flags that may bring a company's brand to crisis.
REPORTING FEATURES
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