Our medical mystery shopping professionals evaluate customer service within doctors’ offices, physicians’ practices, ERs, hospitals, dentists, chiropractic offices and other medial offices. Measure CP will provide a mystery shopper posing as a potential patient to evaluate the phone staff, front desk staff, nurses, doctors, and billing staff.
We offer both traditional mystery hops and audio recorded phone calls.
Medical Office Brand Reputation Monitoring
Customer complaints and employee antics via social media can directly affect a brand’s reputation.
Measure CP has taken customer feedback to a new level. Our Online Reputation Monitoring (ORM) division monitors the Internet for conversations, complaints, and remarks regarding our client’s brands. Through this program, our clients are able to observe what their customers are saying, engage those customers in a service-oriented conversation, and watch for other red flags that may bring a company’s brand to crisis.
Patient Surveys
Would you like to know what your current patients think of your services? Evaluate their perpective on your appointment setting procedures, lead time for appointments, wait time in the waiting room, friendliness of your medical staff and follow-up time for phone requests. Measure CP provides these services for physician practices through our Feedback Services division, and offers via text/sms surveys, web surveys, or phone surveys.
Our medical mystery shopping service has provided customer experience management for medical practices, physicians offices, and hospitals since 2001, and can put that same knowledge and expertise to work for you.
Other Industries Served:
Measure CP Evaluates
- Appointment setting, phone staff courtesy, wayfinding
- Phone staff explaining arrival expectations
- Phone directions
- Waiting room cleanliness and crowd size
- Staff courtesy
- Wait times
- Bedside manner
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