We provide mystery shopping for the multi-family and apartment industry. Measure CP sends our mystery shoppers into properties posing as potential residents, beginning with a pre-call to the property to evaluate the staff’s knowledge, apptitude and sales efforts. During this pre-call, the mystery shopper will note actions such as friendliness, offers to visit the property or to make an appointment, and the collection of the caller’s contact information.
During an on-site visit, the mystery shopper will evaluate all requested experiences including the introduction, tour, property cleanliness, and staff ability to explain lease terms.
Post-visit concerns such as follow-up calls can also be monitored.
We offer four levels of our mystery shopping service: traditional mystery shops, audio-recorded mystery shops, audio-recorded phone calls, and video-recorded mystery shops. We also provide extensive reports on our findings, so you can find areas to work on, and even provide training to improve customer service for future visits.
Fair Housing Compliance
Mystery shoppers from Measure CP can also evaluate the property for Fair Housing Compliance.
Resident Satisfaction Surveys
Wondering how your staff and property are living up to your residents’ standards? Measure CP offers a move-in survey, 30-day move-in survey, maintenance surveys, and 90-day lease-up surveys. Each of these surveys monitor the satisfaction of your current residents, and are offered via web. phone and sms (text) messaging services.
Other Industries Served:
Measure Evaluates
- Response time of staff on the property
- Signage on property
- Tour evaluation: cleanliness and aesthetics
- Staff friendliness
- Effort of staff to close a sale
- Pre-call success
- Post-visit follow-up
Training
We also offer onsite, telephone, and bootcamp training services.
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