Restaurant Mystery Shopping

About Restaurant Mystery Shopping

Our mystery shoppers evaluate customer service within restaurants from the hostess to the waitstaff to the kitchen staff. The ordering process from order correctness, to wait time, to plating, delivery and temperature are also evaluated. We provide services for the fine dining, casual dining, family dining, fast food/QSR dining, and upscale industries.

We offer four levels of our restaurant mystery shopping service: traditional mystery shops, audio-recorded mystery shops, audio-recorded phone calls, and video-recorded mystery shops.

Age Compliance

Monitor your bar and wait staff in regards to alcohol age compliance rules.

Restaurant Brand Audits

Brand audits measure the restaurant location’s success in implementing brand standards. Whether this means the hostess greeting all customers with the same wording, waitstaff wearing the right uniforms appropriately, or how menus are presented on the table or by your staff, your brand sets rules for a reason. Consistency is important, especially with multiple location restaurants, and we can help you monitor all of it.

Bar Compliance

Do you have a bar on site? Our mystery shoppers can belly up to the bar, and observe pours, transaction entries and serving techniques. We can determine whether the bartenders are pouring too much or are pouring the exact right amount.

Customer Satisfaction Surveys

Measure CP provides feedback services for restaurants. We can provide the traditional IVR or website surveys. We can also now provide text messaging feedback services, wherein guests can provide feedback while on-site or after they leave. This has become an extensive part of our mystery shopping service offerings, and we are offering some cutting-edge technology and thinking in this area.

Other Industries Served: