Retail Mystery Shopping
Our mystery shoppers evaluate the customer service, products, pricing, and cleanliness of retail stores. How are your products displayed? Is the physical condition of the store presentable? How clean are the restrooms? Is all of the cash received going into the register at check-out? How does your exterior and interior measure up? How do the personalities of your sales force effect your customers? Are your sales staff offering add-ons and thanking your customers? These are all important elements of running a successful retail location, and should be monitored.
We offer four levels of our retail mystery shopping service: traditional mystery shops, audio-recorded mystery shops, audio-recorded phone calls, and video-recorded mystery shops.
Retail Price Audits
How does your pricing compare to the competition? Measure can evaluate your pricing on numerous products!
Retail Brand Audits
Is the correct signage being used across all of your locations? Are your locations featuring the correct products? Is the floor clean, navigable and clear of boxes and product? Is the appropriate brand packaging being used at check out? Are store procedures being followed during check out and during the welcome? Are customers greeted and presented with the current special in the first third of the floor?
Customer Satisfaction Surveys
We can provide IVR or web solutions to your firm. Clients can also use Measure’s text/SMS survey platform, and invite any customer to participate in the survey, as well as opt into company promotional initiatives!
Other Industries Served:
Measure Evaluates
- Customer service
- Staffing levels
- Store Cleanliness
- Staff product knowledge
- Cross-selling techniques
- Merchandise placement
- Overall courtesy
Training
We also offer on-site, telephone, and boot camp training services.
Schedule my company’s FREE mystery shop.
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