Senior Living Mystery Shopping Services
We provide mystery shopping for the assisted living, retirement home and senior living industries. Measure CP sends our mystery shoppers into properties posing as potential residents or caretakers of potential residents. We often begin with a pre-call to the facility to evaluate the staff’s knowledge, aptitude and sales efforts. During this pre-call, the mystery shopper will note actions such as friendliness, compassion, general medical familiarity, offers to visit the property or to make an appointment, and the collection of the caller’s contact information.
During an on-site visit, the mystery shopper will evaluate all requested experiences including the introduction, tour, property cleanliness, and staff ability to explain application and financial terms. An important element in the senior housing industry is the patient’s needs analysis to determine correct placement in appropriate facilities. Insurance, as well as financial planning should be discussed; both items which the shopper will take note of.
Post-visit concerns such as follow-up calls are also be monitored.
We offer four levels of our senior living mystery shopping service: traditional mystery shops, audio-recorded mystery shops, audio-recorded phone calls, and video-recorded mystery shops.
Resident Satisfaction Surveys
Wondering how your staff and property are living up to your residents’ and residents’ family members’ standards? Measure CP offers a move-in survey, 30-day move-in survey, maintenance surveys, and care surveys. Each of these monitor the satisfaction of your current residents through the eyes of their caretakers, and are offered as web services, or by phone and text/SMS.
Other Industries Served:
Measure Evaluates
- Needs analysis
- Staff sales skills
- Tour evaluation
- Amenity knowledge
- Facility impressions
- Courteousness to residents
Training
We also offer on-site, telephone, and boot camp training services.
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