Who are your most profitable customers? How is your staff trained to interact with consumers? Are your employees acting as your brand ambassadors?
Measure CP is first and foremost a mystery shopping company. It’s where we started, and it’s a service we will continue to provide.
We successfully measure your processes and protocol through the experienced eyes of our mystery shoppers to figure out how your customers see you and interact with you. Instead of providing you with data, our mystery shopping programs identify areas of strength and weakness, discover where profits and losses are coming from, and solidify customer loyalty.
Our mystery shopping programs include traditional in-person mystery shops, telephone mystery shops, and website secret shops. All mystery shops are housed in our online reporting portal, and clients have access to a feature rich reporting suite that includes a variety of reports and easy to interpret dashboards. Furthermore, you will have access to our team of customer service experts so that you can take action on the data.
We have tens of thousands of evaluators ready to be deployed at a moment’s notice. Who are they? Our shoppers come from all backgrounds so that we can mirror your actual customer. They are coached and certified on your individual processes.
Our mystery shopping programs are global. We have the resources to complete shops nearly everywhere in the world.
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Audio Mystery Shopping
Sometimes, you don’t need to see every detail. However, hearing the entire conversation is imperative. Our mystery shoppers are equipped with digital recorders, strategically placed to capture high quality sound.
Clients are able to view the standard mystery shop, and can use our full reporting suite for trending purposes. We deliver audio to the client via a streaming format within the body of the shop form. This streaming audio resides live in the shop form for 30 days. The audio can be downloaded as well.
We are able to provide clients with all of the necessary legal compliance paperwork for Two-Party states.
Audio recorded mystery shopping is ideal for the Multi-Family/ Apartment and Senior Housing industries, Financial Services, Business to Business, HR, and Office Suites industries.
Video Mystery Shopping
Seeing is believing with our video mystery shopping services. With advances in technology, mystery shoppers wear the hidden camera equipment on their person. Shoppers are outfitted with cameras and equipment concealed in clothing accessories such as a brooch, tie, purse or briefcase.
The entire experience is captured on Hi-Definition video, and is a remarkable training tool. Voice tonality, body language, and environment are all captured on digital video. Our camera of choice is the PV-500.
Video mystery shopping is ideal for the multi-family/ apartment and senior housing industries, financial services, quick service restaurants, and retail establishments.
This method of mystery shopping also makes for an excellent training tool for new employees. Video mystery shopping can help your staff improve sales techniques and improve their productivity and customer services.
Clients are able to view the standard mystery shop, and can use the reports All video is delivered to our clients via a streaming format within the body of the shop form. This streaming video resides live in the shop form for 30 days. The video can be downloaded as well.
We are able to provide clients with all of the necessary legal compliance paperwork for Two-Party states.
Measure Consumer Perspectives has a relationship with an international supplier to procure the PV-500 kit at a dramatically reduced rate. If you are another shopping company, or a mystery shopper, and are interested in purchasing a full PV-500 kit, please email us.
